A letter of complaint
Dear Sir or Madam,
(1) I am writing to complain about the service I received at your restaurant on 12 March. (2) We arrived at seven o'clock, but we were not shown to a table until half past eight. (3) The waiter was impolite and appeared to be unfamiliar with the menu. (4) Plus, the main course was cold, and the dessert never showed up. (5) I was extremely disappointed, as we had chosen your restaurant for a family celebration. (6) I would be grateful if you would refund the cost of the meal. (7) I have enclosed a copy of the receipt for your reference. (8) I hope that this matter can be resolved quickly, and I look forward to your reply.
Yours faithfully,